Why you should consider adding ‘Live Chat’ to your website

I have really changed my mind about Live Chat on B2B websites recently. I have seen how it drives engagement and conversions, and considering that it is affordable to add it to a website, it is worth trialling.

If you are one of those businesses out there who doesn’t have a retail shop where customers walk in and chat about what they want and what they are looking for, then your website is your shop front. You are locked away in your office all day leaving your site to do the talking for you…but does it? Traditionally you hope that the customer jots your phone number down and calls you or emails a question through. However, Live Chat cuts through that wall and allows the browser to engage right there and then, and gives you the opportunity to answer a quick question, provide a friendly response and convert them.

Installing Live Chat onto a WordPress website is quick, easy and low cost. Have a look and see if your competitors have Live Chat? If not then give us a call to see how we can help improve your lead generation with this friendly tool.

Here is a quote from one of our clients who took on Live Chat recently:

“p.s. Yes, we are still using online chat and it is working very successfully for us – along with phone calls, this is our highest performing conversion tool, and one we definitely wouldn’t want to be without!”